Privacy Policy, Terms & Conditions of SalE & Legal Statement

1. This Agreement is between Challenge Coins Club and the Customer. Customer includes the person or entity that is completing the order form in addition to the person or entity paying for the order. This Agreement represents the entire understanding of the relationship between Challenge Coins Club and Customer. This Agreement replaces and supersedes all other prior communication unless in writing and signed by both parties. 

2. The rights and obligations to the parties under this Agreement are not transferable without express written permission from the other party.

3. All intellectual property, images, logos, designs, other artwork, including copyrighted or not-copyrighted and trademarked or not-trademarked, are property of their respective owners and will not be duplicated for any reason without the expressed written permission of the intellectual property owner. Challenge Coins Club does not transfer any intellectual property rights to Customer without a separate written agreement signed by Challenge Coins Club. Challenge Coins Club does not guarantee or warrant the custom products we produce to be fit for any specific purpose, use, or event. 

4. In the unlikely event that a legal dispute arises relating to this Agreement or the transaction giving rise to this Agreement, Customer consents to the exclusive jurisdiction of the laws and courts of the United Kingdom and such legal dispute shall be subject to UK Law.

5. Customer further agrees to pay any expenses incurred by Challenge Coins Club, as well as reasonable legal fees and costs related to the enforcement of this Agreement. Additionally, if a dispute arises pertaining to the unauthorized use of any intellectual property, trademarks, copyrights, designs, or logos between Challenge Coins Club and a third party, Customer agrees to defend Challenge Coins Club at Customer’s sole expense. Customer agrees to hold Challenge Coins club. harmless and free of any liability attributable in whole or in part to Customer.

6. Challenge Coins Club warranties its custom-made Challenge Coins by offering to remake or replace any Challenge Coins that have been determined to have defects in manufacturing within thirty (30) days of the delivery date of your Challenge Coins or other products supplied. These defects are defined as those caused by manufacturing mistakes.

7. Challenge Coins Club requires written notice of claims of defects in custom made Challenge Coins or products supplied through email or other written notification. Upon receipt, Challenge Coins Club will determine a course of action commensurate with our policy. Our policy: If it is determined that a manufacturing error has occurred, your order will be re-manufactured at no cost to you on a 1-to-1 return basis. For purposes of this Agreement, it is the Customer’s responsibility to return the total number of defective products, at the customer’s expense. If possible, photographs or video will suffice but this is our decision and not a default position. This is for us to carry out an inspection before any remake is initiated. Artwork changes made to any order that is being remade due to an error are treated as new orders – there are no exceptions.

8. As part of the ordering process, you have received a digital proof of what your Challenge Coins will look like in their finished form from one of our specialists. This proof is the artist’s rendition and interpretation of Customer’s custom product based on the instructions we have received from Customer. It is important that you review this proof for accuracy; to include spelling, size, and colour usage.

9. Challenge Coins club does not accept returns as the products are bespoke and made to order (except as noted above), nor provide refunds for custom made products under any circumstances. 

10. Once an order has been placed, it cannot be changed or cancelled. There are no exceptions. For the purposes of this agreement, an order is placed when Customer provides an affirmative reply to an order email.

11. Spelling. Challenge Coins Club will not be responsible for spelling errors. It is the responsibility of Customer prior to approving the final proof for actual production to make sure the spelling of any text present is correct for their personal needs.

12. Colours/Imagery. We use the PMS universal colour matching system for all colour applications in manufacturing each of our custom Challenge Coins. It is important that Customer confirm the colour usage with a PMS colour chart rather than relying on your monitor’s display of the colours. Each computer monitor, due to varied settings, will display colours differently. All PMS colours used in the production of Customer’s custom product are listed on the digital proof for verification. It is Customer’s responsibility to verify the listed PMS colours suit their need and/or application. Visit www.pantone.com for complete information regarding the PMS system.

3D: Dimensional coin elements are derived from images provided by the customer and every attempt is made to match the reference image as close as possible, but due to machining copying an image exactly in 3D is impossible. A proof that is provided with 3D imagery is an approximation and reference only. Do not expect your 3D imagery to match your reference image exactly. This is especially true of human or animal faces etc.

13. Size. The size of your Challenge Coins refers to the absolute two widest points on any given product. Such size includes loops and other items that facilitate an attachment to a lapel pin, coin, medallion, or key chain.

14. Payment. Payment for all orders is required, in full, in advance for all custom orders. Payment is accepted only via UK bank transfer. As such transactions are covered by UK law.  The charges for the total amount of your order will be applied prior to manufacturing and show as “Challenge Coins Club” on Customer’s billing statement. Purchase Orders will not be accepted for any custom-made items. Payment can also be made by check or via international wire transfer at the customer’s request. A 4.5% fee is made to our manufacturing partner and is made by us. This fee includes cover for full compensation on the failure to deliver / lost international delivery / agreed quality issues or a dispute been us and our manufacturing partner relating to the products provided. Any refund in these circumstances would be returned in full to the customer. 

15. Refunds – Returns – Exchanges. Challenge Coins Club does not accept returns, nor provide refunds or exchanges for custom made Challenge Coins under any circumstances. Customer’s custom-made products were crafted from costly raw materials and manufactured to Customer’s individual specifications. These products cannot be restocked or sold to another party at a later date. However, we do stand behind our products to be free of defects and of a quality fit for purpose. We will replace any products found to be defective due to a manufacturing mistake. (See also Section 7 & 14).

16. Order Placement. All orders will be placed via a confirmation email.

17. Molds and Mold Fees. Any mold fees paid in the process of purchasing coins from us does not entitle the purchaser to the actual mold used to make the coins. All molds are retained by our overseas manufacturer for a period of two (2) years from the order date unless extended. After two years, the mold is recycled and in the process destroyed. We do not provide molds to customers under any circumstances.

18.Orders. A confirmation email will contain all the details of the order to include the proof number, size, metal plating, quantity, special attachments, final cost, and shipping address. The chosen digital proof will also be attached to said confirmation email. It is the Customer’s responsibility to review this confirmation email for accuracy and reply with an approval to proceed to production with the order ONLY if the Customer verifies the details are correct. No order will be placed into production without an affirmative reply to a confirmation email.

19. Online Order Form. Our online order form is in place for your convenience. All the details of your order are entered into the order form by you, to include payment. It is the Customer’s responsibility to make sure the information is accurate before submitting the order. Once an order is submitted through the online order form, no changes or cancellations can be made.

20. Order Cancellation and Changes. Within several minutes of receiving a reply to an order confirmation email, that order is placed into actual production. Due to the speed, we deliver our products and allotment of raw materials for each order, once an order has been confirmed via email or online order form, and therefore placed, it cannot be cancelled or changed.

21. Product Manufacturing Timetable. Challenge Coins Club will manufacture your custom-made Challenge Coins and products within 20 business days for traditional no color coins, and often does so much sooner. Business days do not include weekends, domestic UK holidays, or those holidays observed by our manufacturing sources overseas. However, any Challenge Coins with special options, or more than 2 colors, within will take an additional 5-10 days depending on complexity of design. If a single design contains multiple special options, delivery can be delayed up to two (2) additional weeks. This includes 3D, Cutouts, Numbering and/or Engraving, Dual Plating, etc. “Special Options” include all options listed above and orders over 2,000 pieces and special-order coin options, which may require additional time as quoted by your custom products specialist. 

21a. Materials. We use brass material or currency grade zinc alloy for all coins. “coins” are defined as round items up to 2.25″ in size with absolutely no specialty edge cuts and no 3D elements included in the design. Alternate metals (zinc alloy) will be used for coins not defined as traditional, or coins that are requested to be made at a certain thickness (examples: coins made in special shapes other than round, 4mm+ thickness, or coins that are 2.50″ and larger in size). In no instance do we manufacture coins with steel/iron, or coins containing lead.

22. Shipping. All custom orders are shipped via UPS/FEDEX/DHL International unless otherwise specified. Shipping our products to any country or territory outside of the United Kingdom will incur an additional charge. Due to the use of third-party shippers, under no circumstances does Challenge Coins Club guarantee delivery dates or times for custom products. Challenge Coins Club has no control over third party shipping errors or delays. We are also not responsible for shipping delays caused by International, UK Customs, or backlogs created by overseas manufacturing sources due to Customs procedures. Therefore, Challenge Coins Club does not, under any circumstances, guarantee delivery dates of any products. There are no exceptions.

23. Trademarks – Copyrights – Logos. By submitting design suggestions or artwork to Challenge Coins Club or approving pre-production proofs, Customer asserts that it owns the rights to use those designs or artwork, including but not limited to, registered or not-registered trademarks, and registered or not-registered copyrights contained therein. Additionally, Customer certifies and warrants that Customer has the legal right or has obtained an appropriate written license agreement for the images and/or artwork, and/or text/words, to be produced under this Agreement.

24. Indemnity. Customer acknowledges that it has ultimate artistic control over the items created by Challenge Coins Club for Customer. Customer agrees to provide an adequate defense at Customer’s sole expense (including legal fees and costs related to such a defense) for claims made or anticipated by any third party against Challenge Coins Club relating to items made for or designed for Customer under or related to this Agreement. Challenge Coins Club assumes no responsibility for verifying ownership of any design provided by or approved by Customer.

25. Severability. Should a court determine that any clause of this agreement is unenforceable then that clause may be severed from this Agreement, leaving the remaining clauses in full force and effect.

26. Data protection, Website interactions and conditions of sale and interactions.

It is our reasonable assumption that customers had all the revenant permissions obtained before we produced products for them or display an image of that product on our website, social media or in marketing material. We also make the assumption by an order being placed we can use an image or example for our own commercial purposes unless a request is made via email stating that the product is not to be used in this way. We accept and clearly state that any image used doesn’t represent an endorsement, recommendation, any affiliation or a business relationship to that organization, company or individual.
Challenge Coins Club is a private business operated from the United Kingdom. It has no stated or inferred connections to any public sector body or government organizations. Further details can be requested via an email sent to info@challangecoin.club We operate on a UK business model of a ‘sole trader’ business and as a result aren’t VAT registered or a limited company. Tax & Duty on any invoice relate to duty and an admin fee from our shipping agents relating to payments of import duty to UK Customs. An invoice can be produced on request. This fee varies depending on currency fluctuations and the product value in US$ declared by the exporter, to cover this fully and ensure no further liability it is added at 20% of the billed total. In the case of a charity or ‘at cost’ commissions a refund may be offered, or the excess donated to charity or held by Challenge Coins Club to fund other ‘at cost’ or charity projects. Unless a request is made at time of ordering we will make this decision which is final. The liability for the business is solely on the operator namely Mr. Andrew Marshall at the address of 33 Bedford Avenue, Silsoe, Bedfordshire, MK45 4ER, United Kingdom.  

We will not produce any products that we deem could be seen to be offensive in nature or believe are intended to cause alarm, harassment, or distress. This includes anything sexually explicit. We reserve the right to refuse custom without explanation.   

If you intend to commission a coin it is essential you have the relevant licensing and organizational permission to use any images, logos, likenesses to logos or any other intellectual property featured. Please check if any copyrights or trademarks exist. Declarations will be required before work is carried out. It is the customers responsibility to pay any royalties and satisfy any licensing requirements and are held to be fully liable. (addition to section 3)   

Your privacy is important to us. This privacy statement explains the personal data Challenge Coins Club processes, stores and for what purposes.

Challenge Coins Club collects data from you through our interactions with you directly at your request only. You provide this data directly by sending a message or email. We don’t share your personal details or any data we collected through these interactions. We don’t have a database and hold no data other than what is contained in correspondents. We use Microsoft products to manage our emails and messages use the WhatsApp platform. Please see these providers for more details on the data they manage and hold.  

Data from interactions, use, and experiences on our website is the responsibility of our website host. The data they collect depends on the context of your interactions with this site and the choices you make, including your privacy settings and the products and features you use. 

We do not obtain data about you from third parties or share data. This is with the exception of any request of a law enforcement organizations or government body. 

The purpose of the data we hold is to service you as a customer. We will only contact you at your request and don’t send marketing emails.  We will only hold data as long as it is required to service your custom.

27.Assurances and due diligence. Ethical, social, and environmental standards and compliance with all relevant employment and local laws are assured via independent inspections and audits carried out on our manufacturing partners. These are carried out by BSCI and Sedex. Certifications and reports are available at request. The UK operation is compliant with UK law and operated and controlled as detailed in section 26.